FAQ+-+Outlook+Web+App+2010

1. How do I check my mailbox size?
 * // Hover over your name in the left-hand menu. It tells you the size of your current inbox and how much space you have left until you can't send emails! //
 * [[image:msdtechintegration/email_size.png width="127" height="112" align="left"]]



2. I can't see any of my quarantined email. Did I lose it?
 * It's still there! Click on your Quarantined folder then click on the blue conversations link which is right in between your search bar and the first listed email. UNCHECK the box next to "conversations" and you will be able to see your quarantined email again. You may have to do this in other folders as well.

3. I'm trying to respond to an email but I can't bold, italicize, underline or hyperlink anything. The text looks typewriter like. Help!
 * Please make sure your outgoing messages are defaulted to "html" instead of "plain text." Plain text does not allow for hyperlinks, color, etc. You will find this under Options --> See all options --> Settings. Under "Message Format," you will see "Compose Messages in this Format." Make sure HTML is selected.
 * When someone (whose default is plain text) sends you an email that you need to reply to - your reply is defaulted to their setting (in this case, plain text). You will need to select "HTML' from your upper right toolbar in order to write back with your special font, color, etc. If your signature has different colors and/or links and is automatically included in each email, you will need to delete your signature then reinsert it by clicking the paper/pencil icon.

4. How come I can only see a few messages in my quarantine folder, but it says I have 15?!
 * In your Quarantine folder, go to Conversations by Date and **uncheck** Conversations, all of your quarantined emails will appear

5. Under Favorites on the left hand side I have a folder that says Unread Mail (2), but when I click on it, nothing shows up?
 * In your email somewhere (it could be tucked away in spam, a folder you have created, deleted items, anywhere!) you have unread mail. It could be that you saw it, realized it didn't pertain to you and deleted without reading. (nothing wrong with that) If this folder bothers you, simply **right click on Unread Mail** and select Remove From Favorites

6. Why can't I connect my smartphone to district email?
 * There are a number of reasons why the district cannot support this function. One of the main reasons is that when a phone is synced with email, the phone is constantly checking for new email updates. The phone 'pings' the mail server every time it looks for a new email. If the district allowed this, we would see a drastic reduction in the speed of our mail server, resulting in slowness for all district email users.
 * You CAN access your district email through your smartphone's internet browser.